Trust & Help Centre

Three checks you can do yourself

You can start each check yourself, without following a link supplied by Kervoni.

What happens to your information?

Kervoni sign-in

The available sign-in method verifies your identity. Your verified email and account ID associate your account with purchases and support. Google/Facebook passwords are entered on their own sign-in screens, not into a Kervoni password field.

Kervoni Social

Stores the connected Instagram account identity and an encrypted access token. Scheduling also stores the media and caption you consent to upload, the planned time, approval and publication result. Instagram receives the media and instructions needed to publish.

Kervoni Booking

The business receives the customer name, phone, selected service, staff member and appointment time. Email is optional unless an email reminder is requested. These details are used to manage the reservation; they are not a public customer directory.

Free K1 tools

File processing in the browser tools happens on your device. This differs from Social’s consented uploads. Operational usage measurements can include the tool used, success/error, duration and a random session identifier; “local processing” does not mean no service records exist.

For privacy details and data requests, see Privacy & account data.

Disconnect, cancel or delete

Disconnecting or deleting Kervoni data does not remove posts already published on Instagram. Manage those in Instagram. Media access follows the expiry shown at upload; physical cleanup runs separately, so no instant or fixed-time erasure promise is made here.

Kervoni Social · Step by step

Social is in a closed pilot. These instructions describe the current pilot screens; they are not an invitation to general customer enrollment.

1 · Connect your Instagram

1. Sign into Kervoni at the same address where you opened Social. A session on another site address may not carry over.
2. Open Accounts and choose Connect Instagram. You need a professional business or creator account and pilot access.
3. Check that the permission screen belongs to instagram.com. Review the account and permissions before accepting. Your Instagram password stays in Instagram’s own sign-in flow.
4. When you return, check Refresh status and Ready to publish. Being signed in is not the same as having publishing permission.

2 · Understand permissions

The current connection requests two permissions: basic professional-account information (instagram_business_basic) and publishing content (instagram_business_content_publish). It does not request message or comment management in this connection flow. An access token lets Kervoni use the granted permissions; it is encrypted in storage and is not your password.

3 · Plan a post or Story

1. Check the selected Instagram account, then choose Create post → Single post.
2. Choose Instagram post or Instagram Story in Publication type. Story publishing requires an Instagram business account.
3. Choose the image, prepare the caption and set a future time. Planning and calendar times use Türkiye time (UTC+3). Story captions are not displayed by Instagram; add visible text to the image instead.
4. Review the storage-consent text and Save draft. Saving does not publish.
5. Open the saved draft, check the media, account, caption and time, then give the separate publication approval. Check that its status is Scheduled.

4 · Publication and changes

Approved plans are processed even if you close the page. A scheduled time is a target, not a promise of publication at an exact second. Check the result in Social and Instagram. Saving an edit returns the post to draft and invalidates its previous approval; review and approve it again. Until you save an edit, the previous plan continues.

5 · When something goes wrong

Cannot connect / sign-in expired

Sign into the Social address again and refresh status. If the account is not enabled for the pilot, contact support. Do not keep granting new permissions as a workaround.

Renew connection

Use Renew connection when access expires or publishing permission is missing. Return to Social and verify readiness and pending plans.

Publication needs checking

Check the exact post in Instagram, or the Story archive. If publication is uncertain, do not recreate or resend it: it may already be published. A confirmed publication with an incomplete receipt also needs checking, not another post. Send support the time and visible error without passwords or access tokens.

6 · Remove the connection

Follow Disconnect, cancel or delete above. Disconnecting affects that selected workspace, so check the selected account first.

Kervoni Booking · Quick guide

Booking is being tested in Preview; production release and physical-phone acceptance are separate steps.

1. Business setup. Sign in, save the business name, booking-page address and working hours. Add services (duration and optional price), staff and their availability. Publish the booking page and open its customer link.
2. Customer booking. Select service, staff and an available time, then enter name and phone. A saved request waits for business approval. Phone format is checked; there is currently no SMS ownership verification.
3. Approve, change or cancel. The business manages requests from Reservations in list or calendar view. Customers contact the business for changes or cancellation; the current customer page does not provide a self-service reschedule/cancel panel.
4. Information & reminders. Booking information is shared with the business to manage the appointment. Email reminders require the customer’s choice and an enabled business notification service; they are not SMS. Use the email’s opt-out link to stop that reminder preference.
5. Common issues. If a time was just taken, choose another slot. If no slots appear, the business should check working hours, service duration and staff availability. Refresh a changed reservation before trying again. Times use Türkiye time.

K1 · Use a free tool

1. Choose your tool, select your file or enter values, then adjust its settings.
2. Check the preview or result, download it and keep your original file.
3. Use the short instructions on the tool page. Longer guides are available for image resizing, PDF processing and print dimensions.

Get help

Tell us the application, action, time and visible error. Hide customer details in screenshots. Never send your password, sign-in link, verification code or access token.

This centre explains the checked flows; it is not a security certificate. Product features and provider menus may change.